Welcome to MASARIMA. These Terms & Conditions ("Terms") govern your access to and use of www.masarima.com ("Website"), owned and operated by IC25 Innovation Pvt. Ltd.
By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use this Website.
1. Company Information
MASARIMA
A Brand of IC25 Innovation Pvt. Ltd.
Registered Address
709, Surat Digital Valley
Surat – 394105
Gujarat, India
Email: care@masarima.com
Customer Support: +91 88665 11220
Website: www.masarima.com
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age or using the Website under the supervision of a parent or legal guardian.
- The information provided by you is accurate, complete and up to date.
- You are legally capable of entering into a binding agreement under applicable Indian laws.
3. Products & Product Information
We make every effort to ensure that product descriptions, images, pricing and other information displayed on the Website are accurate.
However:
- Product images are for illustrative purposes only.
- Actual packaging, colours or appearance may vary slightly.
- Results may vary from person to person depending on individual skin type, lifestyle and skincare routine.
MASARIMA does not guarantee identical results for every individual.
4. Product Usage
Our products are intended for external use only.
Customers are advised to:
- Read all instructions before use.
- Perform a patch test before first application.
- Discontinue use if irritation occurs.
- Consult a qualified healthcare professional if you have any medical concerns or existing skin conditions.
MASARIMA products are cosmetic skincare products and are not intended to diagnose, treat, cure or prevent any disease.
5. Pricing
All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
We reserve the right to:
- Modify prices without prior notice.
- Correct pricing errors.
- Cancel orders placed due to incorrect pricing caused by technical or human error.
6. Orders
After placing an order, you will receive an order confirmation.
This confirmation does not constitute acceptance of your order.
MASARIMA reserves the right to:
- Accept or reject any order.
- Cancel suspected fraudulent orders.
- Cancel duplicate or bulk orders.
- Limit purchase quantities.
- Refuse service where misuse or abuse is suspected.
If payment has already been received for a cancelled order, the amount will be refunded to the original payment method.
7. Payments
We accept secure payments through trusted payment partners.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other digital payment methods available at checkout
MASARIMA does not store your complete payment credentials.
8. Shipping
Orders are processed within 24–48 business hours.
Delivery generally takes 5–7 business days after dispatch, depending on the delivery location.
Please refer to our Shipping Policy for complete details.
9. Returns & Replacements
Due to hygiene and safety reasons, returned skincare products are not accepted.
Replacement is available only for:
- Damaged products
- Defective products
- Leaking products
- Incorrect products
Replacement requests must be submitted within 24 hours of delivery.
Please refer to our Return & Replacement Policy for detailed eligibility.
10. Intellectual Property
All content available on this Website, including but not limited to:
- MASARIMA name
- Logo
- Product names
- Multi-Current™
- Website design
- Graphics
- Icons
- Images
- Videos
- Text
- Product descriptions
- Layout
- Software
is the exclusive property of IC25 Innovation Pvt. Ltd. or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed or used without prior written permission.
11. User Conduct
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with Website functionality.
- Impersonate another person.
- Provide false information.
- Engage in fraudulent transactions.
Violation of these Terms may result in suspension or termination of access.
12. Third-Party Links
Our Website may contain links to third-party websites for your convenience.
MASARIMA is not responsible for the content, privacy practices or policies of third-party websites.
Accessing such websites is at your own risk.
13. Limitation of Liability
To the fullest extent permitted by applicable law:
- MASARIMA shall not be liable for indirect, incidental or consequential damages arising from the use of the Website or our products.
- Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
14. Force Majeure
MASARIMA shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Pandemic
- Government actions
- Labour disputes
- Transportation disruptions
- Internet or communication failures
15. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
16. Changes to These Terms
MASARIMA reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with the revised "Last Updated" date.
Continued use of the Website after changes constitutes acceptance of the updated Terms.
17. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
