Welcome to MASARIMA. We are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders placed on www.masarima.com are processed, shipped, and delivered.
Order Processing
- All orders are processed within 24–48 business hours after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During product launches, festive seasons, promotional campaigns, or unforeseen circumstances, processing times may be extended. If this happens, we will make every effort to keep you informed.
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closed on Sundays and Public Holidays.
Shipping Charges
We offer FREE shipping on all prepaid orders across India.
There are no additional shipping charges regardless of your order value.
Delivery Timeline
After dispatch, orders are generally delivered within 5–7 business days.
Delivery timelines may vary depending on:
- Delivery location
- Courier partner operations
- Weather conditions
- Public holidays
- Remote serviceable areas
- Other unforeseen circumstances
While we strive to deliver every order within the estimated timeline, delivery dates are estimates and cannot be guaranteed.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation via Email and/or SMS
- Tracking ID
- Courier partner details
- Tracking link
You can use the tracking link to monitor the delivery status of your shipment.
Delivery Address
Please ensure that your shipping address, PIN code, and contact number are accurate while placing your order.
MASARIMA will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Failed Delivery Attempts
If delivery cannot be completed because:
- The customer is unavailable
- Incorrect address or PIN code
- Incorrect contact details
- Delivery is refused
the shipment may be returned to our warehouse.
If reshipment is requested, additional shipping charges may apply.
Delayed Deliveries
Occasionally, deliveries may be delayed due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Heavy rainfall or floods
- Government restrictions
- Political disturbances
- Courier operational delays
- Transportation disruptions
- Public holidays
MASARIMA is not liable for delays caused by third-party logistics partners or events beyond our reasonable control.
Damaged, Defective or Incorrect Product
If you receive a product that is:
- Damaged
- Leaking
- Defective
- Incorrect
please contact us within 24 hours of delivery.
To process your request, please share:
- Order Number
- Clear photographs of the product
- Photographs of the outer packaging
- Shipping label
- A complete unboxing video recorded from the moment the sealed package is opened
Claims submitted without sufficient supporting evidence may not be approved.
Once verified, we will arrange a free replacement of the same product.
Replacement Shipping
Approved replacement orders are shipped free of charge.
Replacement products are generally dispatched within 24–48 business hours after claim approval.
International Shipping
Currently, MASARIMA ships only within India.
International shipping services are not available at this time.
Order Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, cancellation is no longer possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
MASARIMA
A Brand of IC25 Innovation Pvt. Ltd.
Registered Address
709, Surat Digital Valley
Surat – 394105
Gujarat, India
Email: care@masarima.com
Customer Support: +91 88665 11220
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closed on Sundays and Public Holidays.
Policy Updates
MASARIMA reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.
