At MASARIMA ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how IC25 Innovation Pvt. Ltd. collects, uses, stores, and protects your personal information when you visit or make a purchase from www.masarima.com ("Website").
By accessing or using our Website, you agree to the practices described in this Privacy Policy.
1. Who We Are
MASARIMA
A Brand of IC25 Innovation Pvt. Ltd.
Registered Address
709, Surat Digital Valley
Surat – 394105
Gujarat, India
Email: care@masarima.com
Customer Support: +91 88665 11220
2. Information We Collect
When you visit or place an order on our Website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
Order Information
- Products Ordered
- Order Value
- Order History
- Payment Status
Payment Information
Payments are processed securely through trusted third-party payment gateways.
MASARIMA does not store your debit card, credit card, UPI PIN, CVV, banking passwords, or complete payment credentials.
3. Automatically Collected Information
When you browse our Website, we may automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Time Zone
- Pages Visited
- Time Spent on Website
- Referral Source
- Cookies and Similar Technologies
This information helps us improve your shopping experience and website performance.
4. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our products and services
- Enhance website functionality
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails, SMS or WhatsApp messages (only where permitted or consented)
5. Marketing Communications
If you subscribe to our newsletter or provide your contact details, we may send you:
- Product launches
- Exclusive offers
- Educational skincare content
- Promotional campaigns
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us.
Transactional messages related to your orders will continue to be sent even if you opt out of marketing communications.
6. Cookies
Our Website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze visitor behaviour
- Personalize your shopping experience
- Measure advertising performance
You may disable cookies through your browser settings, although some Website features may not function properly.
7. Third-Party Services
To operate our business, we may share limited information with trusted service providers, including:
- Shopify
- Payment Gateway Providers
- Shipping & Logistics Partners
- Email Service Providers
- SMS & WhatsApp Communication Platforms
- Analytics Providers
- Marketing Platforms
- Customer Support Tools
These providers only receive information necessary to perform their services and are required to protect your data.
8. Payment Security
All online payments are processed through secure payment gateways using industry-standard encryption technologies.
MASARIMA does not collect or store your complete payment credentials.
9. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Maintain business records
- Comply with applicable legal, tax and regulatory requirements
- Resolve disputes
- Enforce our agreements
11. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request details about how your information is being used
To exercise these rights, please contact us at care@masarima.com.
12. Children's Privacy
Our Website and products are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us immediately so that appropriate action can be taken.
13. External Links
Our Website may contain links to third-party websites.
MASARIMA is not responsible for the privacy practices or content of external websites.
We encourage you to review their respective privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
The updated version will be posted on this page with a revised Last Updated date.
Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
